14297849 Canada Inc. O/A Fit & Fuel 365
Last updated: 2026-09-01
This Refund, Cancellation & Limited Liability Policy (“Policy”) applies to all purchases made from Fit & Fuel 365, including:
In-Person Training Sessions
Online Coaching Packages (Fitness / Nutrition / Complete)
Apparel & Merchandise
By purchasing any product or service from Fit & Fuel 365, you acknowledge that you have read, understood, and agree to the terms of this Policy.
This Policy operates alongside the written coaching agreement provided to you before your coaching begins. Where this Policy and your written coaching agreement differ, the written coaching agreement applies. Nothing in this Policy limits your rights under the Ontario Consumer Protection Act, 2002 or other applicable consumer protection legislation.
1. Definitions
“Client”, “You”, or “Your” refers to the individual purchasing products or services from Fit & Fuel 365.
“In-Person Sessions” refers to any one-on-one or small-group training sessions conducted physically in a gym or other agreed location.
“Online Packages” refers to fitness, nutrition, or combined coaching services delivered remotely (e.g., through email, applications, online platforms, documents, or PDFs) and billed monthly.
“Minimum Term” refers to the initial commitment period for an Online Package, as stated in your written coaching agreement.
“Plan” refers to any customized fitness program, workout routine, meal plan, nutrition guidance, or coaching materials provided as part of an Online Package.
“Merchandise” refers to any apparel or branded merchandise sold by Fit & Fuel 365.
“Business Day” means Monday through Friday excluding statutory holidays in Ontario, Canada.
All time references are based on Eastern Time (ET).
2. In-Person Training Sessions
2.1 Refund Eligibility
Completed Sessions
Any In-Person Session that has already taken place is non-refundable.
Cancellations With 24+ Hours Notice
If you cancel a scheduled session at least 24 hours prior to the start time, you may choose one of the following:
A full refund for that session, or
A credit toward a future session, to be used within 90 days unless otherwise agreed in writing.
Cancellations Within 24 Hours
If you cancel less than 24 hours before the session, a $25 CAD late cancellation fee applies.
If the session was prepaid: refund equals the session price minus $25 CAD.
If the session was not prepaid: you authorize Fit & Fuel 365 to charge or invoice you for the $25 fee.
No-Show
If you fail to attend a scheduled session without notice, the session is forfeited in full and no refund or credit will be issued.
Cancellations by Fit & Fuel 365
If we cancel a scheduled session, you will be offered a rescheduled session at no additional cost or a full refund for that session, at your choice.
2.2 Session Expiration
Unless otherwise agreed in writing, prepaid sessions or session packages must be used within six (6) months of purchase.
If sessions remain unused at the end of that period, contact us and we will work with you to extend the period or arrange a refund for the unused portion. Unused sessions will not be forfeited without notice to you.
2.3 How to Cancel a Session
Session cancellations must be submitted in writing, including by:
Email
Text message
The approved messaging platform used with your trainer
The timestamp of our system will determine whether the 24-hour cancellation window has been met.
3. Online Coaching Packages
Online Coaching Packages are billed monthly and are subject to a Minimum Term, which will be stated in your written coaching agreement before you enrol.
3.1 Ten-Day Cancellation Right
You may cancel your Online Package, without reason and without penalty, within ten (10) days after the later of:
the day you receive a written copy of your coaching agreement, and
the day all of the services under that agreement are available to you.
Written notice must be submitted to info@fitandfuel365.com
Where you cancel within this period, we will refund amounts paid in accordance with applicable law.
3.2 Cancelling During the Minimum Term
After the ten-day period described in Section 3.1 has passed, and before the end of your Minimum Term, monthly payments remain payable for the remainder of the Minimum Term.
We recognize that circumstances change. If you need to end coaching during your Minimum Term due to injury, illness, relocation, financial hardship, or other significant change in circumstances, contact us. We will work with you to pause your coaching, adjust your plan, or release you from the remainder of the term. Requests are considered in good faith and decided case by case.
3.3 After the Minimum Term
Once your Minimum Term has been completed, your Online Package continues on a month-to-month basis.
To prevent the next automatic renewal, written notice must be provided at least seven (7) days before your next billing date. If notice is received with less than seven days’ notice, your subscription may renew and cancellation will take effect at the end of that billing month.
No refunds are provided for a billing month already in progress, except where required by law or approved at our discretion.
3.4 Refund Processing
Approved refunds will be issued:
Using the original payment method where possible, or
By Interac e-Transfer at our discretion.
Refunds are processed within 7 business days after the refund amount is confirmed. Financial institutions may require additional processing time.
3.5 Access to Coaching Materials After Cancellation
Upon cancellation:
Access to coaching platforms, communication channels, or shared resources may be revoked.
You may retain copies of plans already provided to you, for personal use only.
You may not copy, resell, share, or distribute Fit & Fuel 365 coaching materials. All coaching programs, meal plans, and training materials remain the intellectual property of Fit & Fuel 365.
4. Apparel & Merchandise
4.1 Manufacturer Defects
If your item arrives with a manufacturing defect, notify us within five (5) business days of delivery at info@fitandfuel365.com and include:
Photos clearly showing the defect
Order number or invoice
Description of the issue
If we determine the issue is a manufacturing defect, we will provide a replacement item, a refund, or store credit. Where we provide a replacement for a defective item, we cover the shipping cost.
4.2 Exchanges (Size or Preference)
Merchandise may be exchanged if:
The item is unworn, unwashed, and undamaged
Tags and original packaging are intact
Requests must be made within 30 days of delivery. Customers are responsible for shipping costs for exchanges unless otherwise stated.
4.3 Non-Returnable Items
Returns or exchanges may be refused for items that are:
Worn, washed, stained, or altered
Carrying strong odours (smoke, perfume, deodorant, etc.)
Marked FINAL SALE
5. Payment Disputes
If you have a concern about a charge, please contact us first at info@fitandfuel365.com so we can resolve it directly. Most issues are resolved quickly.
We reserve the right to provide documentation of this Policy, your coaching agreement, and transaction records in response to any payment dispute. Nothing in this section affects your rights under applicable law or with your financial institution.
6. Assumption of Risk & Health Responsibility
Participation in fitness and nutrition programs involves inherent risks including injury, illness, or aggravation of existing conditions.
By purchasing or participating in any service:
You acknowledge that physical exercise involves risk.
You agree to participate voluntarily and at your own risk.
You confirm that you are responsible for consulting a qualified healthcare professional before beginning any exercise or nutrition program.
You agree to disclose relevant health information and keep it current.
In-person training clients complete a separate health screening and waiver before their first session. Those documents are in addition to this Policy.
Fit & Fuel 365 programs are not medical advice and do not replace professional medical consultation.
7. Limitation of Liability
To the fullest extent permitted by law:
Fit & Fuel 365 does not guarantee specific fitness, health, or nutrition results. Individual outcomes vary.
Our total liability for any claim relating to products or services will not exceed the amount you paid for that specific product or service.
We are not liable for indirect, incidental, consequential, or punitive damages, including loss of income, profits, or opportunities.
Nothing in this section excludes liability that cannot be excluded under applicable law.
8. Third-Party Services
We may use third-party platforms including payment processors, communication platforms, and coaching software or apps.
Fit & Fuel 365 is not responsible for outages, security breaches, or technical issues caused by third-party providers. Where a third-party outage prevents delivery of coaching services for an extended period, contact us and we will make a fair adjustment to your billing.
9. Force Majeure
Fit & Fuel 365 is not responsible for delays or inability to provide services due to events beyond our control, including illness or injury, severe weather, power outages, government restrictions, or facility closures.
Where possible, we will make reasonable efforts to reschedule services or provide alternatives. Where services cannot be provided for an extended period, we will pause billing or provide a credit.
10. Right to Refuse or Terminate Service
Fit & Fuel 365 reserves the right to refuse or terminate services to any client engaging in:
Harassment or abusive conduct
Unsafe or inappropriate behaviour
Repeated violation of scheduling or payment policies
Where we terminate services for these reasons, we will refund any prepaid amounts for services not yet delivered.
11. How to Request a Refund, Exchange, or Cancellation
To submit a request, contact:
14297849 Canada Inc. O/A Fit & Fuel 365
Email: info@fitandfuel365.com
Phone: 613-242-1778
Location: Belleville, Ontario, Canada
Please include:
Full name
Order or invoice number
Product or service purchased
Date of purchase
Description of the request
For merchandise defects, please include clear photos of the issue.
12. Policy Updates
Fit & Fuel 365 may update this Policy periodically. Updates will be posted on our website with a revised “Last updated” date.
Changes to this Policy do not apply retroactively to coaching agreements already in effect.